Friday, August 13, 2010

Dear School Non-Information Professionals

Dear Patrick's New School Secretary,

When I called the other day to find out when back to school night is, you informed me that I hadn't gotten a letter with 'important information' because his old school hadn't sent you all of his paperwork yet. Hmm. Number One, I kind of think that the fact that you're missing paperwork on my boy IS important information all on its own, don't you?? You maybe could have called me about that. Second, he's registered there, he's got a teacher, he's been doing summer homework - I would say he's already a student there; why on earth do you need some piece of paper from his old school to trigger your sending me this VIP info? Is it super-secret, all-forms-filled-out-only information? Do I need a secret decoder ring to read it? Don't worry - I definitely didn't spend last night awake worrying that somehow my boy wasn't registered ANYWHERE anymore. Also, I like how you're secure enough in your job that you could take off the Friday before school starts, and leave someone who knows NOTHING about your job sitting at your desk to greet me when I come in, as directed, to fill in whatever presidential paperwork needs to be done. It's good that in this economy, you're able to say, screw it, all the parents dealing with last-minute Important Paperwork can just take a number. When your startled replacement finally finished stemmering repeatedly that she had no idea what she was doing, and actually LOOKED, she found the list of kids in magnet, and found my boy's file, and from what we could figure out, it looked like you had been missing the HEALTH FORM from his old school, which is now in there (the check mark on the file list was in a different color than the other items). You needed a HEALTH FORM in order to send me the first day of school info?! I hope you were out today so you could take a prioritization class, or maybe seeing some sort of mental health professional yourself.

Thanks for the wasted gas,
Why Do I Bother

Dear School Transportation Department,

One of my goals today was to find out about Josie's bus schedule. I looked online, but the local paper had the information link wrong, and when I finally got to the school site, the school had a list of thirty bus numbers to wade through with no identifying information/searchable content. Yes, I could have clicked on every single link, but if the first one was any indication, each bus has several routes it runs, and it was tremendously confusing. So, I called the phone number you helpfully provided on the website. When you answered, you asked if I had looked online, and I explained my dilemma. You then asked if I had driven over to the school and looked. I replied, 'No; I suppose I could drive over there rather than asking you on the phone right now.' Your answer: 'That would be good, because we're busy.' Wha??? Let me get this straight: you gave me your number so I could call you, and then get told to get in my car and drive across town, rather than simply looking in your computer and answering my question? By the time we went through all that, you could have probably looked it up twice over! What do we pay you for, again? You should talk to the school secretary (see above) - she may have information on a prioritization class for you. But only if you've sent her the correct forms.

Again With the Wasted Gas,


creative kerfuffle said...

gah. i am sticking my head in the sand about the whole back to school mess. my kids start back on 8/25 and we have yet to receive their teacher info/class schedule (for the middle schooler) or bus stop changes (if any, and there always are). open houses are next week. perhaps by then i will have answers.
and really? as for the ineptitude of the school personnel, i am convinced that most people who do currently have a job have no effing clue what it is like to not have a job (and want one). they simply do not care.

d e v a n said...

Geez! How frustrating!

Kristin.... said...

We finally have our teacher assignment for Drew along with a supply list and a supply list for Meg. Waiting on the bus letter to tell us what time they'll be picked up.
My mom is a school secretary and always says that no one else can do her job when she's not there. Stuff almost always waits for her return, which is why she's rarely out!

Kelsey said...

We have just started w/ the public school system and I've also been totally dismayed at delayed or completely absent communication.

Sorry your experiences have been so frustrating - sheesh!